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The following sections outline the various departments within Musubi & Ohana, their responsibilities, and the roles of key individuals. This structure ensures smooth operations, consistency in quality, and effective teamwork throughout the salon.
Manager Role Evaluation Cycle
Appointment: By internal recommendation (or self-recommendation after 3 months)
Evaluation: Every 6 months, based on performance, behavior, and task execution
Review Team: Discussion and consensus within the current manager team
Options: Continue / Reassign / Step-down / Removal
Department Roles & Responsibilities
Department Roles & Responsibilities
1. Training & Development Department
1. Training & Development Department
Role
Manages technical education, curriculum creation, and skill development programs.
Ensures consistent skill levels across all staff members through scheduled training and evaluation.
Responsibilities
Plan and maintain the training schedule across both salons.
Follow up with staff who require additional practice or support.
Provide training progress updates to managers monthly.
2. Inventory & Procurement Department
2. Inventory & Procurement Department
Role
Oversees inventory management processes and supply chain optimization.
Focuses on reducing excess stock, preventing shortages, and improving efficiency.
Responsibilities
Conduct regular stock checks and identify expired or underused products.
Collect staff feedback on product performance and usability.
Research and recommend potential new items or supplier alternatives.
3. Marketing & Creative Department
3. Marketing & Creative Department
Role
Develops and executes marketing strategies, campaign design, and brand visuals.
Supports customer engagement through creative design and trend-based promotions.
Responsibilities
Plan promotional campaigns and create flyers, posters, and other visuals.
Coordinate photoshoots and produce video content for marketing use.
Review campaign results and propose new creative initiatives.
4. Social Media & Content Department
4. Social Media & Content Department
Role
Manages daily content for social platforms and oversees trend-based communication.
Enhances digital presence through video, photography, and engagement strategies.
Responsibilities
Create and publish content on Instagram, TikTok, and WhatsApp.
Launch trend-based content (e.g. Reels, trending sounds).
Track engagement and report monthly performance metrics.
5. Environment & Experience Department
5. Environment & Experience Department
Role
Maintains a clean, welcoming salon environment and ensures smooth workflow.
Collects feedback and implements service-level improvements.
Responsibilities
Perform weekly salon checks for cleanliness and layout.
Gather customer feedback to identify pain points or needs.
Suggest and implement one improvement to comfort or operations monthly.
6. Administration & Support Department
6. Administration & Support Department
Role
Supports daily operations through scheduling, communications, and admin tasks.
Coordinates appointments, staff leave, and ensures internal systems run smoothly.
Responsibilities
Manage client appointment messages via WhatsApp, Instagram, Email, etc.
Track staff shifts, MCs, and leave records in a shared calendar.
Support onboarding/offboarding, document control, and internal communication.
Manegement Positions
Manegement Positions
1. Technical Development Mentor
1. Technical Development Mentor
Role
Supports team growth in technical skills and customer service.
Responsibilities
Conducts one-on-one development check-ins with staff.
Manages test schedule and ensures staff readiness for promotion.
Recommends candidates for technical tests and tracks progress.
2. Operations Manager
2. Operations Manager
Role
Ensures efficient and organized daily operations.
Responsibilities
Manages shift schedules and updates staff roster.
Prepares monthly reports (return rate, client contact, system updates).
Handles visa letters, internal documents, and meeting setup.
3. Talent & Performance Manager
3. Talent & Performance Manager
Role
Leads company-wide talent strategy and development structure.
Responsibilities
Posts job ads, scouts new platforms, and handles interviews.
Conducts onboarding briefings on service mindset and culture.
Proposes updates to training systems, tier structure, and evaluation.
4. Marketing & Branding Lead
4. Marketing & Branding Lead
Role
Shapes the brand identity through creative campaigns and storytelling.
Responsibilities
Plans and executes seasonal campaigns and promotions.
Oversees photography, video, and design assets.
Conducts brand audits and proposes creative improvements.
5. Digital Strategy Manager
5. Digital Strategy Manager
Role
Drives the salon’s digital performance across platforms and systems.
Responsibilities
Updates website and e-commerce content regularly.
Tracks digital KPIs and online sales analytics.
Implements SEO and tech-based optimization.
6. Training & Curriculum Manager
6. Training & Curriculum Manager
Role
Develops and maintains the Musubi education system and standards.
Responsibilities
Creates or updates training modules monthly.
Oversees technical tests and evaluation systems.
Ensures curriculum is aligned with industry evolution.
7. Musubi Vault Management Department
7. Musubi Vault Management Department
Role
Coordinates model activities and builds a strong training community.
Responsibilities
Schedules and assigns models for training and tests.
Updates the Vault portal with photos, videos, and posts.
Proposes campaigns or improvements for Vault engagement.
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