1. Training & Development Department

Role
Manages technical education, curriculum creation, and skill development programs.
Ensures consistent skill levels across all staff members through scheduled training and evaluation.

Responsibilities

• Plan and maintain the training schedule across both salons.
  
  

• Follow up with staff who require additional practice or support.
  
  

• Provide training progress updates to managers monthly.
  
  

2. Inventory & Procurement Department

Role
Oversees inventory management processes and supply chain optimization.
Focuses on reducing excess stock, preventing shortages, and improving efficiency.

Responsibilities

• Conduct regular stock checks and identify expired or underused products.
  
  

• Collect staff feedback on product performance and usability.
  
  

• Research and recommend potential new items or supplier alternatives.
  
  

3. Marketing & Creative Department

Role
Develops and executes marketing strategies, campaign design, and brand visuals.
Supports customer engagement through creative design and trend-based promotions.

Responsibilities

• Plan promotional campaigns and create flyers, posters, and other visuals.
  
  

• Coordinate photoshoots and produce video content for marketing use.
  
  

• Review campaign results and propose new creative initiatives.
  
  

4. Social Media & Content Department

Role
Manages daily content for social platforms and oversees trend-based communication.
Enhances digital presence through video, photography, and engagement strategies.

Responsibilities

• Create and publish content on Instagram, TikTok, and WhatsApp.
  
  

• Launch trend-based content (e.g. Reels, trending sounds).
  
  

• Track engagement and report monthly performance metrics.
  
  

5. Environment & Experience Department

Role
Maintains a clean, welcoming salon environment and ensures smooth workflow.
Collects feedback and implements service-level improvements.

Responsibilities

• Perform weekly salon checks for cleanliness and layout.
  
  

• Gather customer feedback to identify pain points or needs.
  
  

• Suggest and implement one improvement to comfort or operations monthly.
  
  

6. Administration & Support Department

Role
Supports daily operations through scheduling, communications, and admin tasks.
Coordinates appointments, staff leave, and ensures internal systems run smoothly.

Responsibilities

• Manage client appointment messages via WhatsApp, Instagram, Email, etc.
  
  

• Track staff shifts, MCs, and leave records in a shared calendar.
  
  

• Support onboarding/offboarding, document control, and internal communication.

Scope Limitation

This department is responsible only for the duties listed above.

Responsibilities outside this scope require prior approval from management.

Management Positions

Updated: Dec 2025 – Management Structure Revision

This page defines each management role’s scope, responsibilities, and boundaries.
Monthly reports and incentives are evaluated based on role-aligned task completion, not on unrelated outcomes.

1. Technical Development Mentor

Role
Supports team growth in technical skills and service quality.

Core Responsibilities

• Conducts 1-on-1 technical development check-ins with staff

• Manages technical test schedules and readiness for promotion

• Recommends candidates for technical exams and tracks progress

Not Responsible For

• Recruitment, payroll, or operational scheduling

• Curriculum creation or HR evaluations

2. Operations Manager

Role
Ensures efficient and organized daily salon operations.

Core Responsibilities

• Manages shift schedules and updates staff rosters

• Oversees hygiene, facility readiness, and stock coordination

• Handles operational incidents and prepares monthly operational reports

Not Responsible For

• Staff training curriculum or career planning

• Marketing strategy or content creation

3. Talent & Performance Manager

Role
Oversees staff performance management, recruitment flow, and evaluation systems.

Core Responsibilities

• Manages recruitment coordination and interview processes
  
  

• Oversees monthly performance evaluations and KPI tracking
  
  

• Facilitates staff check-ins, team meetings, and issue prevention
  
  

• Conducts goal-setting discussions focused on task achievement, income growth, and performance improvement
  
  

• Coordinates onboarding, orientation, and system updates for new staff
  
  

Not Responsible For

• Technical skill training or curriculum design
  
  

• Individual career or promotion decisions (handled by Technical Development Mentor)
  
  

• Daily operational scheduling or marketing execution
  
  

4. Training & Curriculum Manager

Role
Plans, manages, and maintains training systems and learning structure.

Core Responsibilities

• Designs and updates training curriculum and materials

• Coordinates training schedules and evaluation readiness

• Supports staff understanding of systems, workflow, and expectations

Not Responsible For

• Individual career planning (handled by Technical Mentor)

• Operational staffing or marketing outcomes

4. Marketing & Branding Lead

Role
Maintains brand consistency and oversees stylist SNS activity.

Core Responsibilities

• Monitors stylist SNS posting status and content trends

• Defines posting guidelines and brand tone

• Oversees Instagram Stories posting and activity tracking

• Reports engagement trends and improvement points monthly

Not Responsible For

• Direct content creation or daily posting execution

• Sales targets or paid advertising operations

5. Digital Strategy Manager

Role
Manages online platforms and improves digital performance.

Core Responsibilities

• Oversees EC site management and updates

• Coordinates blog updates and Google profile optimization

• Analyzes website traffic and proposes improvement actions

• Submits monthly digital performance reports

Not Responsible For

• Social media posting management

• Offline marketing or influencer coordination

7. Project Members Coordinator

(Influencer & Ambassador Programs)

Role
Coordinates influencer and ambassador activities and program structure.

Core Responsibilities

• Maintains communication with project members

• Tracks campaign progress and participation

• Proposes new collaborations and program improvements

Not Responsible For

• Daily SNS posting or ad management

• Internal staff training or operations

8. Musubi Vault Manager

Role
Manages internal knowledge content and engagement.

Core Responsibilities

• Updates and maintains Vault content

• Tracks staff usage and engagement

• Proposes improvements for usability and learning impact

Not Responsible For

• Training curriculum design

• Performance evaluation or HR matters

8. Nail Department Lead

Role
Ensures quality, innovation, and promotion of nail services.

Core Responsibilities

• Reviews nail service quality and customer feedback

• Proposes new designs, techniques, or services

• Coordinates nail-related promotions with relevant teams

Not Responsible For

• Hair team training or operations

• Overall marketing strategy ownership

Evaluation & Reporting Alignment

• Role definitions are governed by this Portal

• Monthly reports & incentives are submitted via Google Forms

• Incentives are task-based, not punishment-based

• Non-assigned tasks do not affect evaluation